Return Policy
Happiness Guarantee
We're committed to providing the very best experiences to everyone. To do this, we've created the ZOX Happiness Guarantee (subject to the limitations herein). This is our way of saying we're here, ready to do everything we can to make sure you're happy.
If this is your first time ordering and you're not happy with the quality, fit, or overall look of your first three ZOX, please pass it along to a friend and we'll give you a full refund on it. If you have additional unworn Straps, Imperials or Strings from your first order that you'd like to return within 15 days of purchase, you can fill out the return form at the bottom of this page and we'll get you taken care of right away.
Happiness Guarantee does not cover slow shipping times to foreign countries. If you are unhappy with the ship time, you can pay to return your Straps and the refund will be processed as soon as we receive your return.
Return Eligibility
Returns and exchanges are only available for clothing and bags. Due to the collectible nature of our products, all ZOX bracelets and accessories are final sale and not eligible for refunds outside of production defects or incorrect shipment. We may, at our team's discretion, offer exchanges for a different size when needed.
Clothing and bags are able to be returned within 30 days of receipt in their original packaging with all tags still in place.
Warranty
We stand behind the quality of our products with a Limited Two Year Warranty. This is our guarantee that every ZOX product sold within the United States, Canada, and Mexico is free of production and material defects. This warranty is valid for two years, beginning on the date of purchase from Zox.la.
If you believe you have a defective ZOX product that was purchased from us within the last two years, please fill out the form below to set up a return authorization for inspection.
ZOX reserves the right to determine between defective product and normal wear-and-tear. We do not replace products that have been replaced from a previous defective claim or from normal wear-and-tear.
